How the Service Operates
The majority of responses were positive and were in the ‘yes very’ and ‘yes’ categories. 96.9% felt it was easy to make contact which is a increase from last year at 95%. 97.8% of Service users who responded to the evaluation felt they were well listened to. 98.5% of respondents would feel happy to contact the service again and 97.3% said they would recommend the service to others. 98.5% of respondents were confident the service was confidential a slight increase from previous year. 93.7% felt information, advice and support offered was impartial.