What do we mean by impartial information, advice and support?
How do we know that we are impartial?
How do we know that we are impartial?
It is very easy to be biased. Everyone has opinions about most things! Sometimes people can be biased without even realising it.
That is why we really value your opinion about the information, advice and support we offer. We want you to tell us if you think we are not impartial. To help us check that we are impartial we routinely ask those who use our service to say whether they think we have been biased one way or another.
At Rotherham SEND Information Advice and Support Service we follow a national set of Minimum Standards for services providing impartial information, advice and support developed by the Network of Information, Advice and Support Services. This helps us to monitor the effectiveness of our service we provide and ensure that it is ‘at arm’s length’ from the local authority. By this we mean that we act, and are seen to act, separately and impartially, with no undue influence or control from either the local authority or the Clinical Commissioning Group in our area.
We also publish an Annual Report that includes information on what people tell us about our service. You can find the Annual Report and Minimum Standards on our website www.rotherhamsendiass.org.uk