For this period of evaluation, the service offered IAS to parents of children and young people with SEND (0-25), Children with SEND (0-16) and Young People with SEND (16-25).
A questionnaire has been sent to service users at the closing of the case. Data gathered over a period of 12 months, referrals made from April 2019 to March 2020 has been used to inform the evaluation. The initial part of the report is based on the duty to work with parents only. During this period questionnaires were sent out in both hard copy and via a survey monkey link. Although return rate was higher than previous years it still remained low compared to the service users who accessed the service during this financial year (197 evaluations were returned from 1157 service users -17% return rate). Therefore the information contained within this report is to be seen as a ‘snapshot’ of service user feedback.