SENDIASS Evaluation Report

Reasons why parent contact the Service

During this period, we offered a level of service to 1,244 service users. 215 of which made contact via our website ‘contact us’ page. All service users were provided with the link to our survey monkey evaluation at the end of their work with us.

58% of respondents contacted the Service for advice, 19.2% for information, 16.2% for support and 6.6% for help in resolving disagreements.

Most parents contacted the Service for reasons to do with education (67%). However this year saw 31% of service users contact us for reasons to do with Health, Health impacting on their education or their diagnosed condition impacting on their education.