Rotherham SENDIASS

• The majority of responses were positive and were in the ‘yes very’ and ‘yes’ categories.  89.34% felt it was easy to make contact however this is a decrease from previous reported year. 6.9% stated they were unsure if the contact they made felt ‘easy’ with a further 4.1% reporting that this had not been easy. Although this number remains high, the decrease from previous years may be due to the increase in service users making contact this financial year.
• 89.3% of Service users who responded to the evaluation felt they were well listened to, which is a decrease from previous reported year. With 6.5% feeling unsure about this and a further 4.1% feeling they were not listened to.  
• 91.1% of respondents would feel happy to contact the service again with 4.1% feeling this would not be the case (others felt unsure).
• 90% said they would recommend the service to others with 4.1% feeling they would not (the others remained unsure).
• 91.7% of respondents were confident the service was confidential a decrease from previous reported year.  5.9% were unsure.
• 88% felt information, advice and support offered was impartial which again is a decrease from previous year.  7.7% were unsure.

All response rates to the service evaluation show a decrease in positive outcomes from previous years. It is noted that of the responses that we received reporting a negative experience (which equates to 7 service users) were received between April 22 to July 22 where the service held two vacant posts and were in the process of recruiting.