Rotherham SENDIASS

The Minimum Standards for Information, Advice and Support Services emphasise the importance of assessing the outcomes of the work done by Information, Advice and Support Services (IASS). One of the key sources of evidence is feedback from service users. Following a period of consultation the IASS Network developed a set of 6 core questions that all IASS were then asked to incorporate into their service user feedback questionnaires.

Nationally SENDIASS services include a range of relatively small IASS serving unitary authorities through to IASS covering large shire counties and more than one authority. They also include in-house and out-sourced IASS.

In February 2023 all 152 Local Authority SENDIAS services were asked to submit at least 30 sequential pieces of service user feedback. 7917 pieces of feedback were submitted from 92 Services.

Of these:

• 4485 from parents 
• 12 from children (0-16)
• 98 from young people (16-25) 
• 3322 unspecified 

Comparison of National Data from 2023 to Rotherham SENDIASS 2022/23 on the six specified questions

Percentage of parents who felt it was easy to get in touch

Percentage of parents who felt the information given was helpful

Percentage of parents who felt confident the service was impartial

Percentage who felt the Service made a difference to their situation

Percentage who felt satisfied with the service offered

Percentage who would recommend the service to others